Technical Support for Small and Medium Businesses

Patterson Information Technology handles a wide range of technical support needs

  • Troubleshooting
  • Administration and management
  • Malware
  • Configuring software and hardware
  • Instruction

Working for you

Flexibility in support means finding a support window that works for you. We focus on closing issues efficiently. For established clients you get free support over email for minor issues. Patterson IT doesn’t look for excuses to add extra charges.

Support tools

Patterson Information Technology uses remote support software, knowledge bases, and a variety of other tools to provide flexible technical support. Support tickets are tracked to record details of issues and track time.

Managed services

With a Managed Service plan through Patterson Information Technology, you get support credits to use every month. Managed Service plans include many basic services, but when you need extra support for any IT issue, you’ll have someone there to help.

Contact Patterson IT

My name is Lachlan Patterson. I am a PMP and CompTIA A+ certified with over 10 years of experience providing technical support for small businesses. I’ve provided a wide range of support for remote workers and central offices around the country and internationally.

Picture of Lachlan Patterson

Beyond troubleshooting

Remote administration

Patterson Information Technology can support on-site or cloud-based servers. System administration, evaluation, and regular maintenance are available.


Patterson Information Technology can provide hardware repair and upgrade services for established customers. For remote users, I can receive hardware for repair and ship back. For businesses in the greater Boston area, on-site service is available.